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View FAQsOnline gaming is a great source of entertainment for many people. But like any form of entertainment, it can become a problem when it gets out of control. i8999 believes — Responsible Gaming It means enjoying gaming in a way that has no negative impact on your financial, mental, or family life.
At i8999, we are more than just a gaming platform — we are a partner in your healthy and enjoyable gaming experience. That is why we have built a range of tools and resources to help you play within your limits. Our responsible gaming policy is not a rulebook — it is a genuine commitment to every one of our players.
Gaming is a form of entertainment — it is not and should never be treated as a reliable source of income. Ensuring every player at i8999 keeps this in mind is a priority for us. Responsible gaming means sticking to your limits and taking a break when needed, not chasing losses with bigger bets.
Gaming should always be enjoyable, not a burden. i8999 will always put your well-being above wins and losses.
I8999 upholds a set of firm principles around responsible gaming. These are not just words on paper — they are reflected in everything we do:
I8999 believes every player is mindful and responsible. These tools are here to help you stay that way.
I8999 puts you in control of your gaming experience. The following tools are available directly from your account settings:
Set a maximum deposit limit — daily, weekly, or monthly. Limits take effect immediately once set. To increase a limit, a 24-hour waiting period applies.
Set a maximum duration for each gaming session. When the time is up, i8999 will automatically alert you and end the session if needed.
Set a limit on how much you are willing to lose before you stop playing. This is the most effective way to keep your finances in check.
Take a break from gaming for anywhere between 24 hours and 6 weeks. Your account remains active during this time, but placing bets will not be possible.
At set intervals, i8999 will show you a summary of how long you have played and how much BDT you have spent.
Close your account for anywhere from 6 months to permanently. Once this decision takes effect, it cannot be reversed before the specified period ends.
| Tool Name | Time to Take Effect | Waiting for Changes | Availability |
|---|---|---|---|
| Reducing Your Deposit Limit | Instant | Not Applicable | Always |
| Increasing Your Deposit Limit | After 24 Hours | 24 Hours | Conditional |
| Session Time Limit | Instant | 24 Hours | Always |
| Loss Limit | Instant | 7 Days | Always |
| Cool-off Break | Instant | Until the Break Ends | Always |
| Self-Exclusion | Instant | Until the Period Ends | Always |
Gaming can gradually shift from a habit to an addiction, and it can be hard to recognise it yourself. Watch out for the following signs in yourself or someone close to you.
Chasing losses by placing bigger bets creates a dangerous cycle.
Are you spending money meant for bills, food, or other essentials on gaming?
Hiding from family or friends how long you play or how much BDT you spend is a sign of concern.
Feeling angry, anxious, or restless when you cannot play is a sign of addiction.
Is gaming causing strain in your professional duties or personal relationships?
Not getting enough sleep or having irregular meals due to gaming.
If you notice any of the signs above in yourself, contact the i8999 support team immediately or use the Self-Exclusion tool. Asking for help is an act of courage.
Ask yourself these questions honestly. If most of your answers are "yes", consider seeking help.
Answer each question below honestly. This is not a test — it is for your own benefit.
Have you spent more than your planned budget and felt regret afterwards?
After a loss, have you ever tried to chase your losses by placing larger bets?
Have you hidden the time or money you spend on gaming from family or friends?
Do you feel irritable, anxious, or restless when you are unable to play?
Has gaming caused you to neglect work, studies, or family responsibilities?
Have you tried to stop playing but found yourself unable to?
Have you taken out a loan or borrowed money from others to fund your gaming?
It is time to seek help. Contact the i8999 support team or activate self-exclusion. You are not alone — we are here for you.
I8999 is committed to protecting minors from online gaming. In Bangladesh, many households share a single device, so it is important for parents and guardians to follow a few key precautions.
If you suspect a minor is using i8999, please notify our support team immediately. We will take swift action.
Self-Exclusion is a feature that lets you decide — on your own terms — to pause or permanently stop gaming on i8999, whether for a set period or indefinitely. It is not a sign of weakness; it is one of the most powerful acts of responsibility toward your own well-being.
When Self-Exclusion is activated on i8999:
Log in to your i8999 account → Settings → Responsible Gaming → select Self-Exclusion. Or contact our support team directly and we will activate it within 2 hours.
You do not have to face gaming problems alone. i8999 is always here for you. There are also external resources that can help.
Support is available in Bengali 24 hours a day, 7 days a week.
Gaming addiction can be part of a broader mental health condition.
I8999 promises — if you reach out for help, you will not be judged. Your information will remain completely confidential and we will do everything we can to support you.
Every step we take is guided by the well-being and safety of our players.
At i8999, player well-being — both mental and financial — takes priority over profit. Our system automatically detects risky behaviour and takes proactive steps.
Deposit limits, session timers, loss limits — all can be set in seconds from your account settings. i8999 respects your decisions.
Automatic reminders at set intervals will notify you how long you have been playing and how much you have spent — making it easy to stay aware.
No one under the age of 18 can open an account at i8999. Multi-layered age verification ensures the protection of minors.
Our Bengali-speaking support team is always ready to help with any issue. Instant assistance is available via live chat or email — judgment-free and completely confidential.
Activate self-exclusion in just a few clicks. i8999 ensures no promotional communications are sent during the exclusion period.
Find answers to the most frequently asked questions here.
Join i8999 and enjoy a gaming environment where your well-being always comes first. Register today and activate our Responsible Gaming tools.
18+ Only. Play Responsibly.